When you register your pet as missing with us, you can opt-in to our Number Protection Add-on. We provide you with a new, disposable phone number that is displayed in place of your personal phone number - here on the website and on any poster and flyers that we might create for you. Our system will redirect calls and SMS messages to you without ever revealing your real phone number.
You can block nuisance callers from calling again and when you close your report we disconnect your Protected Number so you don't get any more calls.
You can also use your Protected Number to make outbound calls and reply to incoming SMS message without revealing your phone number.
To change the destination number that calls are routed through to, go to My Account > My Protected Numbers where you'll see your Protected Number listed. If you have more than one Protected Number be sure to check that you've got the right one.
Then, click the Change link beneath the existing destination number and enter the desired phone number into the box that pops up.
Jump to My Protected Numbers
Your Protected Number is linked to your missing pet report. So, if you close the report, the Protected Number will be released and your subscription payments cancelled. You won't be billed any further for that Protected Number.
If you need to keep your report open, but want to cancel your protected number, we'll need to talk to you about what phone number (if any) replaces the Protected Number on your report. In this instance please send an email to moc.detinuerstep@olleh, or catch us on Live Chat so we can help you.
If you need to call someone back and want to keep your number hidden, just call your Protected Number from your own phone and follow the instructions to make an outbound call.
Yes. Any SMS messages sent to your Protected Number will arrive on your phone. You can even send a reply (via our system) that ensures your personal phone number is not revealed.