If you choose either our VIP or VIP Plus listing for your missing pet and you want your money back within 14 days then you can get a full refund - no strings. But to help us improve our service, we might ask you what the reason is. If there is something we could do better then we want to know!
Our 14 Day Money Back Guarantee only applies to our VIP and VIP Plus listing fees. Any fees paid for our Number Protection Add On are non-refundable.
Don't hesitate to contact us if you have any questions.
Did you know that most pet insurance policies will cover the cost of local advertising when your pet goes missing and even cover the cost of offering a reward? Check your policy to see if you're covered. It's sometimes called Advertising & Reward Cover, Lost & Found Cover or Missing Pet Insurance.
Fees for our VIP and VIP Plus listings are usually eligible for this and should be re-imbursed by your Pet Insurer.
If you're planning to offer a reward, please contact your insurer first, as they usually like to agree the reward amount you offer first.